Forgot Your Password?
If you have forgotten both your user card ID number and password
Please contact the following address without attempting to register.
Contact | Phone | E-mail address |
SPring-8/SACLA Users Office/JASRI | +81-791-58-0961 | sp8jasri@spring8.or.jp |
If you have forgotten your password
Please reset the password as follows.
1. If you have forgotten your login password, select “Top page” > “My Page Login.” > “Forgot password??”
https://user.spring8.or.jp/apps/user/LostPassword.action
2. Enter the registered email address, user card ID number, and date of birth, then click on the “Submit” button.
![](http://user.spring8.or.jp/ui/wp-content/uploads/password_reset_2_rev2_en-2-1.png)
3. A confirmation email will be automatically delivered to your registered email address. Click the URL shown in the email for authentication. *The URL is effective for only 24 h after the delivery of the email.
![](http://user.spring8.or.jp/ui/wp-content/uploads/password_reset_6_rev2_ja.png)
4. When you click on the URL, a page for resetting your password will be shown. Enter the registered date of birth and a new password, then click on the “Update” button.
![](http://user.spring8.or.jp/ui/wp-content/uploads/password_reset_4_rev2_en-1.png)
If you do not receive the email because your current email address or postal address is different from that you have registered or for other reasons, contact Users Office.